Account Management

Sign-up

1. Click the [Sign-up]

2. Enter the email address to use as your Coinvestor ID

[Caution] You cannot change the email you entered after creating the account. Please enter carefully.

3. Enter the password 

[Caution] Passwords must be at least eight characters containing one of each capital letter, lower case letter, number, and special characters.

3. Check the checkbox of Terms of Service & Privacy Policy to agree

5. Check the checkbox of ‘Subscribe to receive email’ to agree (optional)

• If you would like to receive news and update emails from Coinvestor, please check.

6. Enter the Invitation Code (if any)

• Invitation Code is a unique combination of numeric/English codes.

7. Click [Verify email]

8. Enter the 6-digits Verfication code sent to your email address

• An authentication code will be sent to the email address you filled in. If you don't receive the authentication code after 5 minutes, please check the items below.
  • Please check your spam mail box
  • Please check if the email address is correct
  • Please click [Resend]
  • If you do not receive the verification code continuously, please contact Coinvestor Customer Support.

9. Click [Sign-up]

10. If the sign-up went well, you should see the image below.

Change Email Address / Phone Number

1. It is not possible to change your Coinvestor account (e-mail address). If necessary, a new account must be created, and all authentication history of the existing account will be reset, and the existing account will be disabled.

2. If you need to change the mobile phone number you used to create your Coinvestor account, please contact Coinvestor customer service below.

Coinvestor Support Center : cs@coinvestor.co 

[Caution] If you are no longer using your Coinvestor account (email address), your authentication (level 2 & Level 3) will be reset when you create a new account. You will not be able to access your existing account's wallet and buying strategy. Therefore, please clean up/move all your existing account's wallet and assets before requesting to create a new account.

Change Password

1. Click [Profile] icon

2. Click [My Account]

3. Click [Change] in My account page

4. Enter [Current password]

5. Enter [New Password]

[Caution] Passwords must be at least eight characters containing one of each capital letter, lower case letter, number, and special characters.

6. Confirm [New Password]

7. Click [Reset Password]

Forgot Password

1. Click [Forgot Password]

2. Enter Coinvestor email address

3. Click [Reset Password]

Delete Account

1. If you would like to delete your account, please contact Coinvestor Support Center

Coinvestor Support Center : cs@coinvestor.co 

Two-Factor Authentication (Level 2) 

[Tip] Two-Factor Authentication (2FA) is a security procedure that adds SMS verification & Google OTP verification to further secure your account by verifying that the entity attempting to log in is the actual owner of the account. At Coinvestor, Level 2 verification is equivalent to 2FA verification, and after completing Level 2 verification, you can make withdrawals and move on to Level 3 (KYC) verification.

1. Click [Profile] button in the upper right corner

2. Click [My Account]

3. Click 'Level 2 Authenticate' under Authentication Level at the bottom of the My Account page

4. Enter phone number (Select country code)

5. Click [Send Code]

6. Enter SMS verification code

7. Click [Next] to move on to the Google OTP verification

[Tip] If you did not receive an SMS verification code, please check the items below.

1. Please make sure your mobile phone number is entered correctly.
2. Please double-check that your mobile number is a previously registered one.
3. Please check your mobile settings to see if you have rejected international numbers

If you still do not receive the code after checking the above steps, please contact the support  center.

Coinvestor Support Center : cs@coinvestor.co 

8. To proceed with Google OTP authentication, launch 'Google OTP Authenticator' on your mobile and scan the QR code or copy and paste the verification code. 

[Tip] The mobile Google OTP Authenticator application is required to complete Google OTP authentication. Please download it before proceeding with this authentication.

9. Enter the 6-digit numeric code issued by Google Otp Authenticator and click Complete

How to Reset Two-Factor Authentication (2FA)

If you want to reset Level 2 Authentication, please contact the support center.

1. Send your OTP/SMS reset request via cs@coinvestor.co

2. Verification code will be sent to your Coinvetor account email address.

3. Then Follow the guided procedures.

Verify KYC (Level 3)

[Tip] KYC (Know Your Customer) verification is an identity verification system that is implemented for the purpose of preventing money laundering and crime prevention in overseas financial institutions, virtual currency or cryptocurrency trading markets. In Coinvestor, Level 3 certification is equivalent to KYC verification, and after completing Level 3 verification, you will be eligible to raise 24-hour withdrawal limit and to apply for a 'become a trader'.

1. Click [Profile] button in the upper right corner

2. Click [My Account]

3. Click 'Level 3 Authenticate' under Authentication Level at the bottom of the My Account page

[Tip] You must have a history of at least one deposit to be eligible for Level 3 verification.

4. Select country of Residence

5. Enter Personal Information

6. Start your Lv3 verifrication

7. Choose issuing country / region of your ID and select ID type.

8. Choose an upload method

9.  For example, please upload a driver's license. 

10.  For example, please upload a driver's license.

11. You will be guided through KYC verification, please follow the steps to complete the verification.

• After completing the authentication, press 'Ctrl + f5' to force a refresh. 
• To check your KYC authentication progress, you may check by clicking the Level 3 ''Authenticate'' button in the My accounts > Authentication Level section.

[Caution] KYC verification time varies depending on the verification method and the accuracy of the submitted data (photo, information, etc.). In general, it can take as little as 3 days and as much as 2 weeks or more.