Maintenance

Maintenance

2024-03-20 KYC Level 3 re-certification required

[Details]

* Users who have previously completed level 3 must recertify level 3 due to the newly introduced KYC enhancement policy.

* Policy introduction time : 2024-03-20 00:00 (UTC)

[NOTE]

 

 

2023-12-21 Reopen for New User Wallet Creation

[Details]

Reopen for New User Wallet Creation

* Coinvestor performed maintenance & service upgrade for New User Wallet Creation at 2023-12-05 00:00 (UTC).

* The maintenance & service upgrade has been completed and New User Wallet Creation is now fully operational.

 

 

2023-12-12 Maintenance for Coinvestor trading terminal

[Details]

Maintenance for Coinvestor trading terminal

* Coinvestor performed maintenance for trading terminal at 2023-12-12 08:00 (UTC).

* The maintenance has been completed and the trading terminal is now fully operational.

 

 

2023-12-05 Resolved : Suspension of New User Wallet Creation

[Details]

Maintenance & service upgrade for New User Wallet Creation

* Due to the maintenance and system upgrade of the Coinvester account, the creation of new user wallets will be temporarily suspended starting from 2023-12-05 00:00 (UTC).

* The maintenance will take about 5 days.

[NOTE]

  • The estimated time is for user's reference only.

  • Existing users can continue to use features such as deposits and withdrawals as usual.

 

 

2023-11-03 Wallet Maintenance Bitcoin (BTC) Network

[Details]

Maintenance for Bitcoin (BTC) network

* Withdrawals on Bitcoin (BTC) network will be suspended starting from 2023-11-03 02:00 (UTC).

* The maintenance will take about 30 minutes.

[NOTE]

  • The estimated time is for user's reference only.

  • Deposits and the trading of digital assets/currencies on Bitcoin (BTC) will not be impacted during the wallet maintenance.

  • Coinvestor is not responsible for any assets lost during the pause period due to unstable network.

 

 

2023-10-24 Wallet Maintenance Ethereum Network (ERC20)

[Details]

Maintenance for Ethereum network (ERC20)

* Deposits and withdrawals on Ethereum network (ERC20) will be suspended starting from 2023-10-24 06:55 (UTC).

* The maintenance will take about two hours.

* Estimated recovery time : 2023-10-24 09:00 (UTC)

[NOTE]

  • The estimated time is for user's reference only.

  • The trading of digital assets/currencies on Ethereum network (ERC20) will not be impacted during the wallet maintenance.

  • Coinvestor is not responsible for any assets lost during the pause period due to unstable network.

 

 

2023-07-12 Maintenance on server

[Details]

Maintenance on Server

* During this time, our systems will be temporarily unavailable

[NOTE]

  • The estimated time is for user's reference only.

  • Coinvestor is not responsible for any assets lost during the pause period due to unstable network.

 

 

2023-07-06 Wallet Maintenance Tron Network (TRX) 2023-07-06

[Details]

Wallet Maintenance for Tron Network (TRX)

* Wallet maintenance for Tron Network (TRX) will be performed approximately at 2023-07-06 07:00 (UTC). The upgrade will take about one hour or more.

* Deposits and withdrawals on Tron Network (TRX) will be suspended starting from 2023-07-06 06:30 (UTC). 

[NOTE]

  • The estimated time is for user's reference only.
  • The trading of digital assets/currencies on Tron Network (TRX) will not be affected during the wallet maintenance.
  • We will reopen deposits and withdrawals after the maintenance is complete, and will not notify users in a further announcement.

 

 

2023-06-27 Maintenance for XRP Network

[Details]

Maintenance for XRP Network

* XRP (Ripple) Network Deposits on Coinvestor will be paused until the maintenance is completed.

* Estimated recovery time : 2023-06-28 00:00 (UTC)

[NOTE]

  • The estimated time is for user's reference only.

  • We will reopen deposits after the maintenance is complete, and will notify users in a further announcement.

  • Coinvestor is not responsible for any assets lost during the pause period due to unstable network.

 

 

2023-05-25 Maintenance for Deposits

[Details]

Deposits on Coinvestor

* Deposits on Coinvestor will be paused until the maintenance is completed.

[NOTE]

  • The estimated time is for user's reference only.
  • We will reopen deposits after the maintenance is complete, and will notify users in a further announcement.
  • Coinvestor is not responsible for any assets lost during the pause period due to unstable network.

 

 

2023-04-21 Trading Terminal System Error

[Details]

Trading Terminal System Error

* Errors related to Trading Features

* During this time, our systems will be temporarily unavailable

 

 

2023-04-12 ETH Shapella Upgrade

[Details]

Ethereum (ETH) Network's Shapella Upgrade.

* The Ethereum (ETH) network’s Shapella upgrade will be performed approximately at 2023-04-12 22:20 (UTC). The upgrade will take about two hours or more.

[NOTE]

  • The estimated time is for user's reference only.
  • The trading of tokens on ETH, OP, ARB and ERC-20 tokens will not be affected during the network upgrade.
  • Deposits and withdrawals for ETH, OP, ARB and ERC-20 tokens via the Ethereum (ETH), Optimism (OP) and Arbitrum (ARB) networks will be suspended starting from 2023-04-12 22:20 (UTC), where applicable.
  • All transactions will resume after confirming the stability of the ETH Network, and we will not notify users in a further announcement.
  • Coinvestor is not responsible for any assets lost during the pause period due to unstable network.

 

 

2023-04-06 Maintenance for Ethereum Network (ERC20)

[Details]

Ethereum Network (ERC20)

* The wallet maintenance for Ethereum Network (ERC20) will be performed at 2023-04-06 07:00 (UTC).

* The maintenance will take about two hours.

[NOTE]

  • The trading of tokens on Ethereum Network (ERC20) will not be affected during the wallet maintenance.
  • Deposits and withdrawals on Ethereum Network (ERC20) will be suspended starting from 2023-04-06 06:55 (UTC).
  • We will reopen deposits and withdrawals after the maintenance is complete, and will not notify users in a further announcement.